Online Store Frequently Asked Questions
- What are the options for methods payment?
PayPal, Money order, Bank Cheque, visa or master card. Please contact us if you wish to pay by credit card
Yes, we allow pick ups. Our warehouse location is - 8 Brooklyn Avenue Dandenong, VIC
- How will I receive the tax invoice?
You will need to send us a message requesting a tax invoice, and we will send it to your email.
- Does OzSupply deliver in my area?
Australia wide (expected delivery of 3 – 5 days)
International (expected delivery of 7 – 14 days)
Express post is also available at checkout
- The item I purchased is not working how do I contact you?
Please contact us and send us your details and invoice number, We will respond to you within 24-48 business hours
- Can I track my order online?
As part of OzSupplies's delivery service you can track your order online. Within 24 hours of placing your order you will receive an email from allowing you to track the progress of the delivery of your order.
- How do I cancel my order?
If your order has not already been shipped our Customer Service team can cancel your order for you. Please click here to contact Customer Service.
- How are my credit card details kept safe?
We take care to handle your personal information securely using a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.
- Are my personal details kept private?
We only share your personal information with third parties if they are part of the service we are providing to you. We will never share your information with any third party for use outside of this service without your prior consent.
All credit card information provided by you is only used for the purpose of processing your order. We do not retain credit card information for security reasons. This is why you must provide your credit card information each time an order is placed