12 Months warranty is offered by OzSupply on all products that are used for domestic (household) use from the purchase date.
3 Months warranty is offered by OzSupply for all products that are used for commercial purposes.
Warranty cover does not include damage caused by operating the equipment in a way which is outside the described instructions.
Warranty cover does not include damage caused by accidents, misuse, neglect and lack of maintenance, usual wear and tear, natural disaster or any other external causes.
If the item has been modified, changed or tampered with by a person (or persons) not authorised by OzSupply to provide service (which does not include standard periodic maintenance), in all such cases the warranty is considered void.
The resolution that can be offered by OzSupply may differ till the nature of any fault is ascertained.
The item may need to be returned to resolve fault/issue where necessary.
Upon receiving, if the product(s) are not working or it has a major fault, the customer may opt between getting a replacement product or a full refund through the original payment mode.
OzSupply may offer replacement parts to the customer or fit replacement parts once the fault/issue is ascertained or to the satisfaction of both parties, other alternatives may be offered.
All our products come with guarantees, which cannot be barred under the Australian Consumer Law. You are entitled to get a refund or replacement for a major failure and reimbursement for any other practically expected loss or damage.
If the failure does not amount to a major failure, you are also entitled to get the goods repaired or exchanged if the goods fail to be of acceptable quality.
In the event a product has a major fault, you should contact us immediately and return the product for an exchange or refund. To claim, the product must be returned in good condition within 14 days. Before returning a product, please contact and provide us a invoice and VIN number. The customer is responsible for all shipping costs.
When in need of warranty services:
The purchaser may visit our sales offices with the product or its parts or send the parts with a detailed description of services required via postal service to our sales offices (the purchaser will be responsible for packaging, postage, and any postal insurance). Once repair services are completed, the supplier will return the product to the purchaser (return postage will be paid by the supplier). However, if we determined required services to be outside the boundaries of the warranty coverage, we will first contact the purchaser and provide an estimate of repair costs and obtain authorization to conduct services before any work is done. In such a case, return postage along with the repair costs will be billed to the purchaser when the repaired product is returned. We will not be held legally for any malfunction resulting from user carelessness.