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Shipping/Delivery Policy

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

  • All products can be Picked Up Free Of Postage Charge from our Dandenong South, VIC Showroom.
  • If you would like a product delivered to you, shipping costs apply to most of the products on the website. Shipping costs are calculated according to postcode and weight, and cover how much it costs to send the product to you.
  • Shipping is not available for large, difficult to ship or very heavy items such as Aluminium Checkerplate, Steel Tubes, and Commercial Refrigerators, however you can send us a message or give us a phone call and we happy to quote freight for you that way. Also you are welcome to arrange an external delivery company to pick these up for you.

 

Shipment Processing Time

All orders are processed same  business day. Orders are not shipped or delivered on weekends or holidays.

  • Orders are generally dispatched within 2 business days.
  • Orders placed on weekends and public holidays will typically be processed in the next 2 business days
All orders are shipped from Dandenong South VIC 3175.

    Please note that we do not ship items over 20 kg to PO Addresses

    In most cases, products will be sent through Australia Post and the larger heavy items though courier service ether way you will be emailed a tracking number for you to monitor the products journey to your door.

     

    Estimated Delivery Time

    • Delivery to Metro Areas: 3-5 Business Days
    • Delivery to some Regional Areas: 3-7 Business Days

      Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.

        

      Shipment confirmation & Order tracking

      You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

      OzSupply Australia would like to make clear that we do not have any control over the timeframe it takes to deliver the parcel, please understand that we work with third party businesses and in some cases it may take longer than advised. We will do our best to send straight away. Should any problems arise, we will always assist and follow up on any concerns.

        

      International Shipping Policy

      For international orders please contact us at sales@ozsupply.com.au